FAQ
Have any questions?
DRINKWARE
GENERAL ENQUIRIES ON URBANCRAFT DRINKWARE.
Want to know more about bottle care?
Yes. We even recommend washing your drinkware by hand and with warm soapy water with silicon brush for inner cleaning.
Yes. We even recommend washing your drinkware by hand and with warm soapy water with silicon brush for inner cleaning.
How do I address staining or weird smelling odors in my bottle?
If you are experiencing these issues, please use warm water, a pinch of baking soda, fill in your water and let it sits for 10 minutes, then scrub the bottle with silicon bottle brush, rinse with warm soapy water and let the bottle dry.
Can URBANCRAFT Active, Standard and Nomad series drinkware / tumblers be used for hot and cold drinks?
Yes, our drinkware / tumblers are built with double wall vacuum insulation that keeps your beverages hot and warm and cold drinks cold for hours.
Keep in mind that using it for cold drinks immediately after a hot beverages is used may affect its cold holding ability, and vice versa.
WARNING! Do not use straw lid with hot beverages.
How high temperature that can contains in URBANCRAFT bottle?
Avoid liquid filling with extremely high temperature exceeding greater than 90°C (194°F), as it may or will cause an internal pressure build up within the internal bottle resulting in ejection of hot liquids and scalding.
Are all caps available to use in high temperature liquid?
No. Only ACTIVE INSULATED CAP and STANDARD INSULATED CAP which comes along with your bottle is applicable for higher temperature insulation purposes.
Are URBANCRAFT bottle BPA-FREE?
Yes. Our drinkware does not contain plastic by products or plasticisers that are harmful to human.
Where is URBANCRAFT made?
URBANCRAFT is inspired and crafted in Malaysia with final production taking place in China.
A Limited Warranty of Two(2) year against manufacturer defects will be provided for all UrbanCraft drinkwares only.
Are they leakproof?
No. Active Sipper, Active Swig, Active Gulp, Active Slurp, Popper Cap, Nomad Slid, Nomad Flipper and Nomad Bottle Straw Cap is splash-resist while Active Series Insulated, Standard Series Insulated cap, Standard series insulated cap and Nomad series Dual cap are not 100% leak-proof if jostled or knocked over and might resulting in some liquid spill out due to pressure released inside.
WARRANTY
What happen if my bottle has a manufacturer defect?
URBANCRAFT has 7 days return policy and our bottles come with a limited lifetime warranty against manufacturing defects. We will provide a replacement or issue a refund if your bottle has any manufacturing defects on it.
Replacement parts will be utilised to address defects when available.
Please remember that our lifetime warranty only covers manufacturing defects.
Our warranty does not cover damages caused by improper use, or cleaning practices, or wear and tear.
Rest assured we will provide an exact replacement for your bottle or accessory when warranty claim is approved.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Still have question unanswered?
You can contact us through our contact page! We will be happy to assist you.
PAYMENT METHOD
FOR ALL OVERSEAS ORDERS, PURCHASE TRANSACTIONS WILL BE PROCESS IN CREDIT CARD TERMS.
Can I pay by installment?
Currently we does not offer auto instalment plan for purchase in our website. Please stay tuned we may enable the services anytime.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I have a refund after I completed the process of purchased?
We are sorry. There will be NO REFUNDS upon completion of transactions made. Please read RETURN & EXCHANGES for more info.