Return Exchange Policy

 Last Updated: 29 July 2022 14:01:05 GMT+8 (Malaysia Time)


Ins And Outs of UrbanCraft Return / Exchange Policy | JDJD Commerce Return and Exchange Policy is a part of this Agreement. JDJD Commerce does not accept returns of URBANCRAFT products that are not damaged or defective upon receipt. You are responsible for inspecting products promptly upon delivery.

We want to be sure you’re as happy with your UrbanCraft product as we are.

On further assist you to be eligible for a Return or Exchange, the following criteria must be met:

All returns must be related to a order. URBANCRAFT does not offer returns on items purchased outside of
All returns must be processed through our responds at our Returns email portal in which we will provide you with a Valid Case Identification Number (VCIN) produce by us as Return Authorization Approval within 7 business days of original purchase subjected based on case studies.
Any shipping costs from the original order are non-refundable
Any additional return shipping costs are non-refundable.
All merchandise must be unused and undamaged and returned in its original packaging.
Once your Return or Exchange has been received, please allow up to 14 business days to process your requests of refund / and 7 business days after received items for exchange. Refunds will be returned to the form of Store Credit. URBANCRAFT does not offer gift cards, free gift or promotional offer for returned products. For exchanges, any approved warranty exchanges must be requested separately through our Warranty Form via email corresponding at by following the return or exchange criteria above and will be provided with a Valid Case Identification Number (VCIN) subject for approval by us. A prepaid shipping service for the return of your eligible URBANCRAFT product will be provided once approved.

URBANCRAFT does not price match with dealers or competitors.

Return / Exchange Policy | All Items sold are final including Sale Items, discounted via voucher code or promotions including Special Sales cannot be returned or exchanged. There will be no exchange and/or refund for any limited item after the purchase payment transaction is made. Return or Exchange will only be approved upon inspection and permission if item is found defective when received or incorrect item or sizes send. Do provide us the receipt/invoice and picture attach of your purchase for our reference on exchange by emailing us at Kindly read through our Product Usage and Instruction Guidelines for further info.

Exchange of goods only applicable to URBANCRAFT drinkware, URBANCRAFT Upper Caps accessories and URBANCRAFT EcoTUBE. In regards of wearable soft goods such as apparels, stickers and outdoor accessories are not subject to exchange policies in Return or Exchange. All returned items must be in unused and is still in it's original packaging, unwashed condition, with original tags and packaging attached with a copy of the original invoice. JDJD Commerce will not accept any returned merchandise without a Valid Case Identification Number (VCIN) issued by us as Return Authorization Approval.

Shipping Your Return / Exchange | We recommend the following guidelines when shipping your return:

Pack your item securely to ensure there is no damage to the returned product during transit.
You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
Insert any related paperwork inside your box. This can include your Valid Case Identification Number (VCIN) # issued and approved by us with original order number.
Securely attach your return label to the package if there’s any.
Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.

Customers are recommended to use delivery service with a registered tracking method / system appointed by us that allows for package tracking and keeping the tracking number for your records on goods exchanges. As so, a pre-selected Standard Delivery service provider will be used to manage the return or exchange parcel. Please include with Valid Case Identification Number (VCIN) # issued and approved by us. Any additional return shipping costs are non-refundable.

For any enquiries on our merchandise product info and exchange affair, please email us at

Wrong Item Send | We're only human and occasionally mistakes can or might happen. If it’s happened to you, we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our team and let us know.

As so, we are happy to provide free exchanges without extra charges. This will not include the requirement to pay the additional re-delivery or re-shipping fee. We will exchange items that has returned to us within Seven (7) days or earlier from the date received and subjected to stocks availability.