Shipping Information

Last Updated: 29 July 2022 14:01:05 GMT+8 (Malaysia Time)

Delivery / Shipping | Our ability to deliver/ship your order is only as good as the information that you provide us. Whether you are ordering products for yourself or others, please unsure that you provide us with a precise address which representing yourself and not others. We cannot be held responsible for delivery failures if you don't provide us the correct address or if it is an address that we can't perform delivery to. By placing an order with us, you have acknowledged to bear the risks that your package may be delayed during delivery / shipment for these reasons. JDJD Commerce reserve the rights to request additional fees for large shipment or drop the order. We do not deliver to P.O Box.

At URBANCRAFT, we offers free delivery on qualified orders. Valid on orders delivered within Peninsular Malaysia including Sabah, Sarawak. (excluded Brunei.), and Singapore. 

Delivery Arrangement | We’ve made every effort to get your orders processed and shipped faster. All ‘’Delivery by’’ dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. Items available/in stock are usually shipped within 5 business days from the day of placing order and in which payment had been secured by our management team operators. Please ensure your submitted delivery / shipment address is correct and accurate. JDJD Commerce is in no way taking the responsibility of delivery / shipment to the wrong address.  *Please allow 5 working days for ground delivery/shipment although most will be ship within 2-3 working days. Delivery times do not include Saturdays, Sundays and Public Holidays.

Delivery Tracking | Unfortunately, we have no control over these delays, and cannot predict what they may be. You may contact your local carrier office for additional information. If your order is delayed, at a standstill or an attempted delivery was noted, but no delivery or notice, please contact your local mail carrier service immediately for more information.

International Shipping | International shipping is currently unavailable at this moment due to our internal logistic hub capability. If so, we hold the rights to refuse any International express shipping on all orders requests if there’s any. But we’re willing to work things out by emailing us at enquiry@weareurbancraft.com for further info, request or enquiries.